1. Who we are
West Midlands Window Quotes is a trading name of Gorilla Leads Ltd, a company registered in England and Wales (company number 17293583). We are the data controller for the personal information you give us.
- Registered office: Izabella House, Office 1, 24-26 Regent Place, Birmingham B1 3NJ
- Email: info@westmidlandswindowquotes.co.uk
- Website: westmidlandswindowquotes.co.uk
If you have any questions about this policy or how we use your information, email us at the address above.
2. What we do
We help homeowners in the West Midlands and surrounding areas get quotes for new windows and doors. We do not fit windows or doors ourselves.
When you send us an enquiry, we contact you to understand what you need. We then pass your details to one independent local installer so they can contact you and give you a quote. We never share your enquiry with more than one installer, and we never sell your details to anyone else.
The installer is paid by you for any work you choose to go ahead with. We are paid by the installer for introducing your enquiry. Using our service is free for you and there is no obligation to go ahead.
3. The information we collect
We collect the information you give us when you make an enquiry:
- Your name, phone number and email address
- Your postcode and property address
- Whether you own the property
- Details of the work you want, such as windows, doors, how many and when you would like it done
- Notes from our calls and messages with you, and call recordings where we tell you a call is recorded
We collect this through:
- Facebook and Instagram lead forms (Meta passes us the answers you submit)
- Forms on our website
- Phone calls, text messages and emails with us
When you visit our website, we and our advertising partners may also collect technical information through cookies, such as your device, browser and how you found us. See section 8 for more on cookies.
4. How we use your information
UK data protection law says we must have a lawful basis for each way we use your information.
| What we do | Lawful basis |
|---|---|
| Contact you about your enquiry by phone, text and email | Consent, given when you submit your enquiry |
| Pass your details to one local installer so they can quote | Consent, given when you submit your enquiry |
| Check your enquiry is genuine and you are the homeowner | Legitimate interests: making sure installers get real enquiries |
| Keep records of enquiries, calls and who we passed them to | Legitimate interests and legal obligation: handling complaints, disputes and accounts |
| Measure and improve our adverts and website | Consent, through our cookie banner |
You can withdraw your consent at any time (see section 6). This does not affect anything we did before you withdrew it.
5. Who we share your information with
One local installer. We pass your name, contact details, address and the details of your enquiry to one independent window and door installer who covers your area. Once they receive your details, the installer is responsible for how they use them under their own privacy policy. They may only use your details to contact you about your enquiry.
Service providers who help us run our business. They only use your information on our instructions:
- HighLevel, our customer management and phone system, which stores enquiries and sends texts and emails
- HubSpot and FormSubmit, which receive enquiries sent through our website forms
- Netlify, which hosts our website
- Google Workspace, for email
- Meta (Facebook and Instagram), which runs our adverts and lead forms
- Zapier, which moves enquiry details between our systems
Others when required. We may share information if the law requires it, or with professional advisers such as our accountants and solicitors.
We never sell your details to marketing lists or to more than one installer.
6. Contacting you and opting out
We only contact you about the enquiry you made. We may call, text or email you a few times if we can't reach you at first, and follow up later if you weren't ready to go ahead.
You can stop this at any time:
- Reply STOP to any text message
- Click unsubscribe in any email
- Tell us on a call, or email info@westmidlandswindowquotes.co.uk
If you ask us to stop before we have passed your details on, we won't pass them to an installer. If we have already passed them on, we will tell the installer you no longer want to be contacted.
7. How long we keep it, and keeping it safe
How long. We keep enquiry details for up to 2 years after our last contact with you, so we can deal with any questions or complaints about the introduction. Records we need for tax and accounts are kept for 6 years. After that, we delete or anonymise your information. If you ask us to stop contacting you, we keep a note of that so we don't contact you again.
Security. Your information is stored in secure, password-protected systems, and only people who need it to handle your enquiry can see it.
Outside the UK. Some of our service providers (such as HighLevel, HubSpot, Meta, Google and Zapier) may store information outside the UK, including in the USA. Where they do, it is protected by safeguards approved under UK law, such as the UK–US data bridge or standard contractual clauses.
8. Your rights, cookies and changes
Your rights. You have the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct anything that is wrong
- Ask us to delete your information
- Object to, or ask us to restrict, how we use it
- Withdraw your consent at any time
- Ask us to send your information to you or someone else in a usable format
To use any of these rights, email info@westmidlandswindowquotes.co.uk. We will reply within one month. We will also tell the installer we passed your details to, where that applies.
Complaints. If you are unhappy with how we have used your information, please contact us first. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
Cookies. Our website uses essential cookies to work, and, only if you agree through our cookie banner, advertising and analytics cookies such as the Meta Pixel and HubSpot. You can change your choice at any time using the cookie settings link or your browser settings. Blocking cookies won't stop you sending us an enquiry.
Changes to this policy. We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.